How can we help you?

Frequently Asked Questions

Orders

Do you accept Purchase Orders?

Yes, we do! Please contact us for more details.

My organization is tax exempt. How do I place a tax exempt order?

To place a tax exempt order, please contact us via phone or email and we would be happy to assist you! We will require a copy of your resale certificate in order to make your purchase tax-exempt.

I would like to input The3DLabWorkshop as a vendor and require a copy of your W-9 form. How can I do this?

We would be happy to provide you with a copy of our W-9. Please email us with your request at info@the3dlabworkshop.com and we will get that sent back to you as soon as possible!

How can I track my order?

Once your order has been processed for shipment, you will receive an email notification with any relevant tracking information. If you haven't received your tracking information for any reason, please contact us.

Do you offer gift cards?

Yes, we do! We currently offer gift cards in a variety of denominations, which you can view here. Currently, gift cards are only available electronically and will be delivered to you within one business day.

Do you offer printing services or repair?

No, we do not offer printing services or repair services at this time.

Can I purchase printed samples and/or filament samples?

We currently do not offer printed samples or filament samples. 

Shipping

How does free shipping work?

Free shipping applies to any and all U.S. orders with a $199 minimum purchase

When will I get my stuff?

We pride ourselves on fast shipping. If you order an in-stock item it will ship with 1-2 business days and usually arrive within approximately 3-10 business days. If there are differing shipping times for specific items it will notes on the product page.

Where do you ship from, and which carriers do you use?

We ship from our distribution centers from across the US and China, and ship packages via DSL, UPS, FedEx and USPS Priority Mail.

Can I upgrade my order to expedited shipping? / Can I ship my order on my own account?

Yes, we can assist you with an upgrade to expedited shipping! To do this, please contact us directly at +1 (888) 709-2449 or sales@the3dlablworkshop.com during regular business hours, and we will be glad to provide you with a shipping quote or take your carrier account number.


If you would like us to ship collect on your account, please call us directly at +1 (888) 709-2449 or provide us with your carrier account number (FedEx, UPS, DHL, etc.) via email at sales@the3dlablworkshop.com.

Do you ship internationally?

We currently only ship to locations within the contiguous US (Lower 48 States) at this time. It is recommended that customers wishing to purchase and have goods delivered to other countries utilize a freight forwarding service such as https://www.myus.com/ or https://www.shipito.com/. We are happy to ship your items for free to any lower 48 US address. For orders shipping to Canada or internationally via a freight courier, duties, taxes and import fees are not included and are the responsibility of the customer.

Payments & Taxes

What methods of payment can I use?

We accept Visa, MasterCard, Discover, and American Express, as well as Paypal. We provide financing options through Affirm (see below), and accept purchase orders from qualified businesses, government entities, and educational institutions.

Do you provide options for financing?

Yes, we offer financing through an external company called Affirm. To see if you qualify, click on the “Affirm” link during the checkout process and you will be taken to their external website. If you qualify for their financing program, you will be sent back to The3DLabWorkshop site where you can complete your order.

Do you offer a customer loyalty program?

We currently offer subscription discounts on select filaments and resins. 

Will you charge sales tax on my order?

We currently charge sales tax on orders shipping to New York State. If you are shipping to a taxable location, you will see taxes added to your total during checkout. If you are tax-exempt, please contact us directly to place your order (we will require a valid resale or tax exemption certificate).

How do I use my 3DLabWorkshop Gift Card?

Each 3DLabWorkshop gift card will come with a code valid for the entire amount of the gift card. You can apply this code in the discount code box during checkout. Please note that gift card codes are one-time use only - if you do not use the full amount of the card in one transaction, please contact us with your order number and we will be happy to provide you with a new code for the remaining balance.

Returns & Exchanges

Do you accept returns?

You can read our full return policy here.

Account

Do I have to create an account?

No! You don’t have to create an account with us to place order. We accept guest checkout. However having an account can save you time during checkout as it securely saves your address and payment details for future purchases. This is also useful for you to track your order statuses and download order invoice. 

Technical Support